Shazam Fraud Protection -
Protecting you from unauthorized use of your debit card is one of our top priorities at State Bank. To mitigate fraud, we have partnered with SHAZAM, our electronic funds transfer network, to implement a monitoring system called SHAZAM Falcon. This system will help to guard your debit card against fraudulent activity. If suspicious activity is detected on your debit card, you will be contacted by the Bank, or a SHAZAM fraud specialist calling on our behalf, to verify the transactions in question. Remember, State Bank will not contact you to ask for information like your online banking credentials, account number, or social security number.
NOTE: If you believe a transaction has been denied due to suspected fraud and it is after normal business hours, contact the SHAZAM Fraud department for assistance, 1-866-508-2693.
Reset Debit Card Pin:
Let us know where you are going, and we will notify the monitoring system of your temporary location so that transactions will not be denied due to suspected fraud. Contact us or complete this Travel Notification.
SUBMIT A TRAVEL NOTIFICATION
Report a Lost or Stolen Card:
During regular banking hours, please call 618-939-7195
For assistance outside of regular banking hours, please call.