Careers at State Bank

Division / Department: Retail
Location: Waterloo, IL
Reports to: Branch Manager

Level/Grade: Staff 
Type of Position: Full-time
Hours per week: 37.5+

Position Requirements

• Thorough understanding of the benefits and features of products and services
• Good communication skills
• Ability to train and coach employees
• Ability to multi-task
• Excellent organizational skills
• Strong decision-making skills
• Adapt to and lead through change
• Positive, outgoing, and socially confident personality
• Ability to work with minimal supervision, both independently and as a team
• Ability to recommend additional State Bank products and services to existing customers

Responsibilities

• Maintain overall security of the branch based on bank policy 
• Assist CSRs with questions and basic duties 
• Must perform all front-line CSR duties including teller transactions and opening new accounts 
• Process and maintain IRA and HSA transactions 
• Handle customer issues and concerns 
• Initiate wire transactions 
• Help resolve routine procedural and processing issues 
• Ensure the frontline deposit side of location meets all regulatory compliance standards and follows all operating policies and procedures, including vault procedures 
• Prepare currency transaction reports and perform other BSA-related responsibilities 
• Perform other duties as assigned by Executive Management 

Job Qualifications

• Demonstrated analytical, decision-making, and effective problem-solving skills.
• Must be competent in the use of personal computer systems, internet applications and electronic mail, and various windows based software applications to include, but not limited to, banking application, word processing, and spreadsheet software.
• Prior Full-Time CSR experience.
• Honor State Bank philosophies, policies and expectations regarding core values, customer service, human resource policies and code of conduct and ethics.
• Demonstrate acceptable personal financial responsibility and be bondable.
• High School Diploma or GED.

Physical Requirements

• Physical and mental ability to perform the essential functions of the job as listed.
• Able to regularly stand or sit for prolonged periods of time.
• Able to verbally communicate effectively with others.
• Regular attendance is necessary and essential to this position.

This position will directly supervise the frontline deposit staff for this location in the absence of the Branch Manager. This position reports directly to the Branch Manager of this location.